Miguel Quiroga is Vice President of Digital, Innovation, & Growth at Verizon Fios. In this role, he is responsible for the P&L, Customer Experience, Sales, and Digital Transformation practice for Digital, Retail, and Live sales functions. His primary focus is to drive an end to end tailored experience across all customer touchpoints to maximize customer experience and profitability. Miguel is passionate about bringing together the best of people, process, and technology to deliver great customer experiences. Prior to his current role, Miguel built the practices for Digital and Customer Experience for Verizon Fios. Earlier, he served in various technology Director roles in Employee Experience, CRM and Sales operations, capital planning, and program management functions. Miguel holds an MBA from Columbia University and a BS in Computer Science from The University of Texas at Dallas. He serves on the National Advisory Council of DonorsChoose.org. He is also a member of HITEC, a global leadership organization of Hispanic business and technology executives.