Justin Reilly

Justin Reilly Headshot

Justin Reilly

Head of Customer Experience Innovation

Justin Reilly is an entrepreneur, innovator, strategist and thought leader, passionate about the intersection of Marketing, Product and Customer Experience. At Verizon, he is responsible for digital strategy and innovation, 5-year customer-centric growth and CX practice maturity for the Fios brand. He has a proven track record of ensuring that the life and liberty of Big Ideas shine through in tactical roadmaps.

Prior to Verizon, he was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems and was a partner at Grey Seven Labs, a digital products group focused on cross-platform insights and intelligence for the enterprise. He co-founded Qstir.com, a comprehensive social marketplace and has a significant background in international lead generation, customer experience, performance marketing and digital products.