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MMS Chicago: The Now Economy
July 25th, 2017
Chicago, IL
20180226
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Alice Milligan

Alice Milligan

Chief Customer and Digital Experience Officer - Citi Bank

At Citi, Alice is responsible for driving all aspects of customer experience for more than 55 million credit card and retail bank customers around the world.

Since she joined the bank in 2014, she has been on a mission to redefine how banking looks and feels by meeting – and exceeding – customer needs in a landscape that is increasingly digital. She leads a global team responsible for prioritizing, designing, building, launching and marketing transformative customer experiences and solutions – primarily in digital and mobile.

She has 25+ years of experience curating the customer experience at brands such as American Express and Coach.